T & C's | MelB Designs

Terms and Conditions

Ordering Custom Made items

Timeframe

As most of our products are handmade, designed, printed and personalised to your requirements they will take a little longer to make than the usual off the shelf products. We aim to complete your order within 7-10 days and if it takes longer than usual (especially in seasonal times of the year or a delay in obtaining specific materials) we will update you as soon as possible. So please allow plenty of time to order before your event or occasion,

Custom made orders

To place a custom order, please send me a message or email with your enquiry and as many details as possible. I will provide you with a quote based on the information received. Once we have agreed on the work and the quote given i will send you an invoice for a non-refundable deposit to be paid before any work is started. This will cover costs of design preparation and any materials needed. You do have the option to pay in full also. Most custom orders will require 7-10 days lead time, depending on the size and complexity of your order. If you pay a deposit, the remaining balance will need to be paid before the order is sent out to you.

Personalised Orders

If your order contains personalised wording please make sure your order has the correct spellings. Any errors cannot be rectified if we have already started your order, this may result in you purchasing another item if mistakes are discovered later.

Cancellations

If you wish to cancel your order, please contact me within 48 hours of placing it - Ideally before work has started. Many items cannot be re-used once personalised which results in wasted materials, time and cost (See Returns and Cancellations below for further details)

Collection and Delivery

You will be notified when your order is ready. Please contact me to arrange a mutually agreeable time. Please collect your order within 7 days of completion.

We can also arrange postage (additional cost will apply) please mention this during the quote.

If your order is not collected within this timeframe it may be listed for sale or disposed of without refund.

Payment

All orders will need to be paid for in advance of starting work. Either a non-refundable deposit or payment in full is accepted. Once you have received your quote we kindly ask you to pay the deposit required or invoice in full within 48 hours. A delay in receiving payment will delay your order being started and risk not being ready on time.

You can pay with your debit/credit card or bank transfer.

We process all debit/credit card via Stripe. For further information regarding Stripe please click here to visit their website. We do not hold your card information on our site. Your card details are with Stripe. Our bank details are available on the invoice

Shipping & Collections for online shop orders.

Free Collection

Collections are available from my home in Stevenage, Hertfordshire at an mutually agreeable time and date. Please do not just turn up as i may not be home, it is not a shop premise, day and time must be agreed before hand.

Monday to Friday 9.30am till 2.30pm Some evenings from 5pm till 7pm

Saturdays 9am till 12pm

Sundays Unavailable

Mail order

We use Royal Mail and Evri Delivery to send all of our parcels. We usually dispatch before midday on the day your order is ready to go and if it's completed in the afternoon it will be dispatched on the following day before midday. We cannot guarantee shipping times as these may vary according to Royal Mail and exceptionally busy seasonal times such as Christmas, we can only give you an approximate guide.

Prices

We calculate the postage by the weight of your parcel.

Royal Mail Tracked 48 Estimate 2-4 Days

Up to 750g £2.95
750g up to 2kg £3.95
2kg and over £5.95

Returns & Cancellations

Due to the nature of what we sell we are unable to accept returns on personalised items if you no longer need or want the item.

We will happily accept a return if it is not personalised within 28 days of purchase.

Order cancellations can only be made within 48 hours of ordering/accepting the order proof. If your order has been started we can only refund you 50% of your payment due to supplies being ordered/used. We will happily refund you 100% if we have not made a start on your order.

Returns

All returns requests (for unwanted/non-personalised items) must be made by email to melaniebulldesigns@gmail.com as soon as possible within 28 days of purchase. Once agree we will send the return address for you to send your item to. Once we have received your item and are happy with the condition (same as we sent it) we will refund your original order price you paid (not including postage price) The return postage costs are the responsibility of the buyer for an unwanted item.

Faulty items

We will happily replace a faulty item or provide a credit note if preferred. Please send us an email to melaniebulldesigns@gmail.com as soon as you can with photos included. We need to receive this within 24 hours of discovering your item is faulty. Once we agree it's faulty and not fit for purpose we will provide a return address with paid postage and refund once received.

If your item was damaged in transit, we need proof of damaged box and contents within 12 hours of you receiving the item. We will then raise a claim with the delivery company. All contents and packaging will need to be retained for proof, we will ask for this to be returned. All return costs will be reimbursed.

Privacy Policy ~ GDPR Compliant

When running a creative business, it’s important to respect my buyers’ privacy rights and follow data protection laws. As a business owner myself, i receive certain personal information about customers when they place an order or contact me about a potential order, such as name, postal address, email address, and phone number. The European General Data Protection Regulation (GDPR) and other local data protection laws guard how this kind of personal information is collected and used, and protect the privacy rights of online shoppers. Under these laws, buyers are entitled to certain information, including when, why, how, by whom, and for what purpose personal information is collected, used, and shared by me and my business.

I’m a seller based in the European Union and i offer listings to buyers there, the GDPR then applies to me, which means I'm required by law to have a privacy policy for my Etsy shop and my own business website

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices here

Information i collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a personalised order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

I share information with delivery companies as necessary to provide you my services and comply with my obligations
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Melanie Bull of Mel B Designs, am the data controller of your personal information. If you have any questions or concerns, you may contact me at melaniebulldesigns@gmail.com

If you would like to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or send a request directly to Etsy.

If you would like to access, correct or delete personal information held by Stripe payment systems, you may contact Stripe at Stripe.com/help for assistance, or send a request directly to Stripe.

Creating a privacy policy for my business will enable me to comply with my obligations under the GDPR; i take privacy seriously and have your best interests at heart.